Losing your Globe SIM card can be stressful, but taking immediate action to Deactivate Globe SIM Card is crucial to prevent unauthorized use. Whether your SIM was lost or stolen, Globe Telecom provides multiple convenient methods to block your number quickly. This comprehensive guide walks you through all available options from in-store requests to online deactivation, ensuring your personal information remains secure.
Why Should You Deactivate a Lost/Stolen Globe SIM?
Before we discuss the process, understand why immediate deactivation matters:
- Prevents Identity Theft: Stops others from misusing your number for fraud
- Protects Financial Accounts: Secures linked services like GCash, online banking
- Complies with SIM Registration Law: Required under Philippine regulations
- Allows Legal Replacement: You can only get a new SIM after deactivating the lost one
Note: You must be the registered owner to request deactivation.
3 Official Ways to Deactivate Your Globe SIM
In-Person Deactivation at Globe Stores (Most Secure Method)
For guaranteed immediate blocking:
Gather Required Documents
- Notarized Affidavit of Loss
- Two (2) government-issued IDs (matching SIM registration)
- Proof of ownership (SIM bed/GCash card if available)
Visit the Nearest Globe Store
- Locate branches via Globe Store Locator
Submit Deactivation Request
- Fill out the deactivation form
- Pay applicable fee (₱50 prepaid/₱99 postpaid)
Get Confirmation
- Receive SMS/email confirmation within 24 hours
Instant Deactivation via Globe Hotline (Dial 211)
For urgent blocking without visiting a store:
- Dial 211 from any Globe mobile
- Select “Report Lost Phone” option
- Provide Your registered mobile number, Circumstances of loss/theft, Follow agent’s verification steps
*Overseas? Dial (+632) 7730-1212*
Online Deactivation via Globe Chat Support
For digital-savvy users:
- Access Globe Official Chatbot
- Choose “Report Lost SIM”
- Submit: 11-digit Globe number, ID details (for verification)
- Wait for confirmation message
Required Documents for SIM Deactivation
Prepare these for smoother processing:
- Notarized Affidavit of Loss (from any lawyer/notary public)
- Primary ID: Passport, Driver’s License, UMID
- Secondary ID: SSS ID, TIN Card, Postal ID
- Proof of Ownership: SIM packaging/GCash card screenshot
Fees & Processing Time
- Prepaid Users: ₱50
- Postpaid Users: ₱99
- Processing: Immediate to 24 hours
What to Do After Deactivation?
- Request SIM Replacement (if needed)
- Update Security Settings on linked accounts
- Monitor Transactions for suspicious activity
Frequently Asked Questions (FAQs)
1. Can I deactivate my Globe SIM without going to a store?
Yes! Use the 211 hotline or online chatbot for remote deactivation.
2. What if I don’t have the SIM bed/GCash card?
The affidavit of loss and valid IDs are mandatory alternatives.
3. How long does deactivation take?
Typically instant, but allow 24 hours for full network propagation.
4. Will deactivating my SIM cancel my postpaid plan?
No, but contact Globe to transfer service to a new SIM.
5. Can I reactivate a deactivated SIM?
No, you’ll need a new SIM card after deactivation.
Final Security Tips
You need to known that always keep your SIM registration details secure and report loss/theft immediately. Never share OTPs/PINs with anyone.