Losing or damaging your SIM card can disrupt your mobile connectivity, but getting a Request for Globe SIM Replacement is a simple process. Whether you need a new SIM due to loss, damage, or an upgrade to 5G, Globe Telecom offers convenient in-store and online methods to get a replacement quickly. This guide covers everything you need to know all requirements to activation and ensuring a hassle-free experience.
Who is Eligible for a Globe SIM Replacement?
Before requesting a replacement, ensure you meet these conditions:
- You are the registered owner of the SIM (must have completed Globe SIM Registration or TM SIM registration).
- You have a valid reason (lost, defective, stolen, or upgrading to a 5G SIM).
Failure to meet these requirements will result in a canceled request.
In-Store Replacement (Step-by-Step Process)
If you prefer face-to-face assistance, follow these steps:
- Prepare Required Documents: Bring valid IDs, proof of ownership, and other necessary paperwork (see full list below).
- Visit the Nearest Globe Store: Locate a branch via the Globe Store Locator.
- Request a Replacement: Inform the staff about your reason (lost, damaged, or upgrade).
- Fill Out the Form & Pay ₱50 Fee: Complete the application and submit payment.
- Wait for Processing : Your new SIM will typically be issued within 24 hours.
Online Replacement via Globe Customer Support
For remote assistance:
- Click “Chat with Agent” (on Globe’s official website).
- Select “Activate SIM” from the menu.
- Enter your 11-digit Globe number.
- Provide your reason for replacement and submit the request.
Request via GlobeOne App
For a seamless digital process:
- Open the GlobeOne App and log in.
- Tap “Help” Connect to a live agent.
- Request a Globe SIM Replacement and follow the instructions.
Required Documents for SIM Replacement
- To avoid delays, prepare the following:
- Two (2) valid government-issued IDs (must match SIM registration details)
- Physical SIM/eSIM voucher (if available)
- Notarized Special Power of Attorney (SPA) (if applying on behalf of someone else)
- Customer Acknowledgment Form (required for lost/stolen SIMs)
- SIM bed or GCash Card (proof of ownership, if retained)
- Clear selfie (head to shoulders, eyes open, no blur)
How to Activate Your New Globe SIM?
Once you receive your replacement:
- Go to Globe SIM Activation.
- Follow the on-screen instructions to complete activation.
Globe SIM Replacement Fee & Processing Time
Fee: ₱50 (paid upon application).
Processing Time: Typically within 24 hours (may vary based on branch workload).
Final Reminders
Always keep your SIM registration details secure.
Report lost/stolen SIMs immediately to prevent misuse.
Ensure your new SIM is activated before disposing of the old one.
Frequently Asked Questions (FAQs)
1. Can I replace my Globe SIM without registration?
No, you must be the registered owner to request a replacement.
2. What if I lost my registered SIM but don’t have the original documents?
Contact Globe support for alternative verification methods.
3. Is there a way to expedite the replacement process?
In-store requests are usually faster than online methods.
4. Can I replace my SIM via GCash?
No, but you can use the GlobeOne App or visit a store.
5. What happens if my replacement request is denied?
Ensure all submitted documents are valid and match your registration details